Use of the website

This site is owned and looked after by The Lagoon Group. By accessing and using this website and/or placing an order with The Lagoon Group you agree to these terms and conditions as set out below. We may amend these terms of use at any time to ensure that we remain compliant with relevant laws and regulations and to ensure that we are constantly improving your experience, please ensure that you check our website terms of use frequently. By continuing to use our services after any changes are made, you accept those changes and will be bound by them.

UK Retailers

All prices shown are for UK retail customers only and are quoted in sterling exclusive of VAT. Minimum order value is £200 excluding VAT.  Carriage is paid on orders over £400 excluding VAT to mainland UK only. The Lagoon Group has the right to cancel all back orders worth less than £75 excluding VAT. Goods are supplied on a firm sale basis. We do not offer sale or return. Purchase orders, once accepted by us, are considered a legal and binding contract on the part of the customer. Cancellations by the customer will not be accepted. First orders are taken on a proforma basis. A credit account will be opened on receipt of a completed Credit Application Form and satisfactory references. Payment terms for approved credit accounts are strictly 30 days from date of invoice. Shortages/damages must be notified to us within five working days of receipt of the goods. Non delivery must be notified to us within five working days of receipt of invoice. All goods remain the property of The Lagoon Group until paid for in full. We will endeavour to dispatch orders on a next day delivery basis however this is subject to circumstances outside or our control and special requirements made upon placing the order.

Non-UK Retailers

Orders must be a minimum of £750 at trade prices excluding VAT. Any discount is at Lagoon’s discretion and may not be applicable to all items. Lagoon delivers free of charge to any UK based shipper, alternatively Lagoon can provide a quote for shipping. All goods and relevant shipping charges must be paid for on a pro-forma basis. Goods are supplied on a firm sale basis, Lagoon does not offer sale or return. Shortages/damages and non-deliveries must be notified to Lagoon within 5 working days of receipt of invoice.