Delivery Policy

UK orders


Lagoon is committed to getting your gifts to you as quickly as possible. We aim to despatch all orders within 1 to 2 working days. Most orders placed before midday are despatched on the same day.

Unfortunately we do not do overseas delivery, but all standard orders under 1.5kg are sent via Royal Mail Second Class (upto 5 working days). All standard orders over 1.5kg are sent via DPD next day delivery. Special next day delivery is available for UK orders Monday – Friday on orders placed before midday. Special delivery is not available on British bank holidays or weekends.
Please be aware that at busy times or when faced with bad weather conditions distribution companies can sometimes experience delays.
Pricing
Orders under £25 – £2.95 Royal Mail 2nd class
Orders over £25 – Free of charge
Special next business day delivery - £5.95 (order needs to be placed before midday)
Overseas orders - Not available at present.


RETURNS INFORMATION



Lagoon’s products are made and sent out with great care as we want you to enjoy them. If you are not completely happy with the products you have ordered please return them unused and in all the original packaging within 7 days of receipt. We will refund or exchange them for you upon receipt.
You must get authorisation before sending any returns by calling 0208 563 6555 or email returns@thelagoongroup.com.
Please note that the return postage cannot be refunded but will we refund the delivery charge on the original order if we are notified of the return within 7 days and the full order is returned. In the unlikely event that your goods are faulty, we will of course reimburse you fully. We cannot be responsible for parcels that fail to reach us, so please do obtain a certificate of posting as proof of postage.